以下行为违反现场服务规范的有( ) Which behavior breaches the onsite service regulations? ( )

发布于 2021-01-31 22:46:05
【多选题】
A 手机刚好没电,经客户许可使用机房电话紧急联系支持With the mobile phone power-off, the onsite engineer dials the emergency support hotline using the telephone in the equipment room with the customer’s permission.
B 、客户为某问题很激动说了难听的话,现场人员针对性还击The customer says something offensive for some issue, and the onsite engineer makes a tit-for-tat retort.
C 、某现场人员在客户机房拍摄其它厂家的设备
D 、在客户面前贬损竞争对手The onsite engineer disparages the competitors before the customer for the benefit of our company.

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