<{table}> <{colgroup}><{col}> <{/colgroup}><{tbody}><{tr}> <{td}>CK has two different support teams with different case stages and data points they need to capture for resolution.<{/td}> <{/tr}> <{tr}> <{td}>How can an administrator configure this?<{/td}> <{/tr}><{/tbody}><{/table}>

【单选题】
A <{table}> <{colgroup}><{col}> <{/colgroup}><{tbody}><{tr}> <{td}>Make the data points collected required fields for their respective team to ensure they are filled in upon case closure.<{/td}> <{/tr}><{/tbody}><{/table}>
B <{table}> <{colgroup}><{col}> <{/colgroup}><{tbody}><{tr}> <{td}>Add the users for the support processes into two different queues to access the correct case types.<{/td}> <{/tr}><{/tbody}><{/table}>
C <{table}> <{colgroup}><{col}> <{/colgroup}><{tbody}><{tr}> <{td}>Set up one support process with the case stages from both teams so that everyone can use the same page layout.<{/td}> <{/tr}><{/tbody}><{/table}>
D <{table}> <{colgroup}><{col}> <{/colgroup}><{tbody}><{tr}> <{td}>Create two support processes with different stages and page layouts to capture the necessary information.<{/td}> <{/tr}><{/tbody}><{/table}>

查看更多