光环强化

在系统升级后,客户向支持团队抱怨他们无法使用该系统。支持团队没有从负责升级的项目团队那里接受过培训。若要解决这个问题,项目经理应该怎么做?Following an upgrade, customer complain to the support team that they are unable to use the system. The support team failed to receive training from the project team that work on the upgrade. What should the project manager do to resolve this?

发布于 2021-04-19 22:42:45

【单选题】
A 查看支持团队的培训计划,并安排培训课程 Review the training plan for the support team and schedule a training session
B 应将问题升级上报给项目发起人,并建议项目团队接管支持职能 Escalate the issue to the project sponsor and recommended that the project team take over the support function
C 遵循变更管理计划,采取必要的纠正措施以满足客户的期望 Follow the change management plan to take the corrective actions necessary to meet customer expectations
D 与部署团队合作,安排修复升级问题 Work with the deployment team to schedule the fixes to the upgrade

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别跟我提钱 2023-04-19

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